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  • Thomas Russell

    Sourcing Strategies by Tom Russell

    Thomas Russell

    August 23, 2017

    U.S. government appears to step up antidumping duty enforcement

    HIGH POINT – In a recent blog I wrote about the issue of antidumping duty collection as addressed by two industry customs and compliance experts who spoke about antidumping enforcement at the June 2017 Logistics Symposium. The experts, Steve Fodor, of Customs Services & Solutions, and Venetia Huffman, of CV International, predicted that U.S. Customs and Border Protection will increase its efforts to collect duties on a variety of products, including wooden bedroom from China and uncovered innerspring units from China, Vietnam and South Africa. Their predictions are already starting to come true. In mid-August, a year after authority began for ...

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  • David Perry

    Bedding Today

    David Perry

    August 22, 2017

    ISPA’s latest quarterly figures marred by 3 big asterisks

    There was no big asterisk on the quarterly bedding report issued the other day by the International Sleep Products Assn. But there should have been. That’s what one bedding leader said to me at the recent Las Vegas Market, as we assessed that eye-opening ISPA report, which showed the industry in negative shipment territory. Dollars were down 6.8% in the second quarter and are down 3.5% year to date, while units were down 8% in the second quarter and are down 6.2% year to date. Those bleak results had many bedding leaders shaking their heads in ...

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  • Epperson

    An Insider's View

    Jerry Epperson

    August 21, 2017

    Take heed … but be cautious and consider the source’s motivation

    Beware! This is the silly season for both economists and stock market mavens. All are seeking a rare opportunity at fame and fortune. The stock market, at 22,000 on the Dow, is an all time high, which flies in the face of the various market watchers who have claimed we are moments away from a free fall. Many are tempted to time a big report or press release saying, “Today is the peak; the market will fall __% from here.” I saw one just yesterday. The idea is that if you happen to be the one who is right ...

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  • Bill McLoughlin

    Furniture Everyday

    Bill McLoughlin

    August 17, 2017

    How to make ‘customer experience’ more than a buzzword

    It seems almost everyone today is talking about “customer experience.” It has become the retail buzzword du jour, ranking with such classics as “taking it to the next level,” “thinking outside the box,” or my personal favorite, “right-sizing,” (does anyone ever feel “right” after they’ve been “sized” to the unemployment line? And as with so many other buzzwords, the meaning becomes cloudier with increased usage. Ask five people to describe what it means to deliver a great customer experience, and you’ll get several different answers, although most will likely describe something akin to what used to be called ...

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