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  • David Perry

    Bedding Today

    David Perry

    February 20, 2017

    A Presidents' Day puzzle: Was Lincoln's bed 127 years old?

    As we pause to celebrate Presidents’ Day, a significant event on the mattress landscape, this is a good time to ponder a couple of key questions: Did Lincoln sleep in the Lincoln Bedroom? And what kind of mattress deal did he get? Well, it turns out that Honest Abe probably never slept in the Lincoln Bedroom, which he used as an office. The striking bed in the room today, which features a dramatic headboard, was in the Lincoln White House, but was not used by Lincoln, my Internet research found. I also stumbled across these fascinating facts on the White ...

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  • Bill McLoughlin

    Furniture Everyday

    Bill McLoughlin

    February 16, 2017

    ‘AR’ you ready for the future of retail?

    There’s no longer a debate about whether brick-and-mortar stores must adapt to thrive among a new generation of consumers growing up on e-commerce. The questions are what will that adaptation look like and how can the in-store experience be enhanced and integrated enough with the consumer’s digital experience to lure shoppers from their homes. The answer can be found in one word — technology. Retailers across myriad channels are already experimenting with augmented and virtual reality, robotics, chat bots, artificial intelligence, beacons and RFID tags, just to name a few of the dizzying array of new technologies swarming the ...

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  • David Perry

    Bedding Today

    David Perry

    February 15, 2017

    Tempur Sealy, Mattress Firm split leaves both as losers

    That was one high-stakes poker game. Last month, as we now know, Mattress Firm and Tempur Sealy International engaged in talks about continuing their partnership, which has been one of the most fruitful partnerships in the bedding industry, fueling growth at both companies. But this time the parties couldn’t reach a mutually agreeable decision about moving ahead. Tempur Sealy officials said Mattress Firm wanted “significant economic concessions.” Mattress Firm said its customers expect it to provide “innovative products at compelling consumer values.” Somewhere on that concessions-value battleground, firm lines were drawn. And so the companies are parting ways. There ...

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  • Alex Milstein

    One Stop Shop

    Alex Milstein

    February 14, 2017

    What one customer review can teach furniture companies about customer service

    I’ve been thinking a lot about customer service lately. While we all know why good customer service is important, some companies still can't get it right. More often than not, this costs it its business as well as repeat customers. One such example is from the Consumer Champions section of The Guardian, which hosts consumer reviews and attempts to solve problems by contacting the company in question or giving the consumer advice. The review I’m referring to is about the mattress company Argos and its less-than-satisfactory customer service. The customer is upset that his mattress did not ...

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Las Vegas Videos

Scott Brothers at Vegas Market

Between laughs and lemons, Drew and Jonathan Scott say their new #ScottLiving indoor collection with Coaster Co. of America reflects their own design preferences and their ongoing goal of helping consumers stretch their budgets while getting the best look and quality possible. #LVMKT See the videos! (Coverage sponsored by ViscoSoft.)

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