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  • Clint Engel

E-tailer Zoostores.com appears to have closed

SAN MATEO, Calif. — Zoostores.com, an online retailer of home furnishings, exercise equipment and other products, appears to have shut down abruptly this week, according to industry sources.
The sources, who asked not to be identified, received an email from Zoostores home buyer Mckinley Pfahl Tuesday saying the San Mateo, Calif.-based e-commerce company "went under today," ceasing operations. Pfahl said in the email the action was a shock.
Pfahl couldn't be reached for comment via the email address, and Zoostores CEO Nikhil Behl couldn't be reached.
Apparently, not all suppliers received the email, with one noting that it was told by the company this week that Zoostores was having some payment problems as it was implementing a new payment system.
Dave Carpenter, director of credit for La-Z-Boy High Point, said he had heard the company was closed but had not received confirmation. He said American Drew and Lea stopped shipping Zoostores.com in February and is in the process of suing parent company Mercantila Acquisition for nonpayment.
The retailer's website was still up as of early this morning, although attempts to reach a live person were unsuccessful. Consumers are able to put items in the online cart, but when attempting to check out, Zoostores states that it is "temporarily unable to accept credit card payments," and that the "issue should be resolved soon."
The message at its toll-free call center number said Wednesday and today that the call center was closed and directed callers to the website.
Zoostores.com was listed in a Furniture/Today E-tailer report this past August with estimated 2011 sales of $62 million in all categories.

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