The basics, 2006
September 10, 2009,
Deferred financing % of retailers offering 75%
A median of 2% of gross written sales are cancelled before delivery.
56% of retailers charge a restocking or other type fee for orders cancelled before delivery.
Types of fees charged for cancellations
Of those retailers charging fees, 46% charge a percentage of the order.
Another 46% of retailers charging fees say the fee depends on circumstances.
8% charge a flat fee.
|Hours open per week||54|
|Gross margin percentage||44%|
|Sales per sales employee||$515,943|
|Sales per square foot of selling space||$141|
|Return on sales||4%|
|Return on assets||6%|
|Number of customers per sales employee per week||30|
|Number of purchasers per sales employee per week||10|
|Percentage of retailers offering|
|Accounting for 75% of sales transactions and a median of 2% of their revenues|
|25% of those with a Web site accept online orders, accounting for a median of 2% of their revenues|
|Accounting for 15% of sales transactions and a median of 2% of their revenues|
|In-home design consultations||33%|
|Accounting for 10% of sales transactions and a median of 10% of their revenues|
|Other protection programs||16%|
|Accounting for 10% of sales transactions and a median of 2% of their revenues|
|Store catalog||— 8%|
|Not including special orders using a manufacturer's catalog.|
|Accounting for a median of 20% of their revenues.|