1800mattress restores service to Calif.
David Perry -- Furniture Today, November 18, 2007
Los Angeles — 1800mattress.com has re-established direct sales to consumers in Southern California in the wake of the recent Chapter 11 filing of its local franchise, Mattress Gallery.
Consumers who place orders through 1800mattress.com's telephone call center or Web site will get their delivery and service as planned, the company said.
"There are contingencies in place for this scenario and we will make sure that all 1800mattress.com customers will receive the same high level of customer service they have come to expect from us in Southern California, despite the filing by Mattress Gallery," said Bill Johnson, chief operating officer of 1800mattress.com.
Mattress Gallery's 52 showrooms in Southern California, spread from Los Angeles to San Diego, joined the 1800mattress.com franchise network in January 2006. The company had been a distributor for the national tele-retailer for a few months before upgrading to franchise status.
1800mattress.com said it will serve customers from its San Francisco distribution center, and also will use local bedding retailers until a longer-term solution is finalized.
The company has begun discussions with other retailers about possible franchise relationships.
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