Storis adds customization options to software
Staff Staff -- Furniture Today, December 6, 2012
MOUNT ARLINGTON, N.J. - Software provider Storis has released more enhancements to its product suite Vision9.1.
One improvement helps companies tailor how they engage customers and manage a database of customer-related information.
Vision9.1 has expanded the features of its existing User-Definable Field options. The update allows the user to enter information that is specific to that retailer's method of customer management.
Salespeople, designers, service personnel or receivables and collections teams can access customized fields to enter information that would otherwise be handwritten or provided by another business application. There's no limit on the number of customized entry fields, so the retailer can scale its business model to maximize the benefits of the Vision9.1 platform.
"We want improvements that are easy for existing clients to quickly embrace," said David Berger, director of product management at Storis. "Offering customizable data entry is an ideal way for clients to maximize the scalability of their system for the purpose of tracking various tangents of customer information."
Vision9.1 also has increased capabilities for tracking customer engagement points with delivery scheduling and service personnel.
The existing Contact Status update feature now has expanded access from within sales order entry, service entry and logistical scheduling.
This feature allows retailers to track correspondence with customers regarding back order status, designer appointments, delivery confirmations, installation services or general follow-ups.
Status codes are customizable and eliminate the need for the user to key in text comments.
According to Storis, the new Vision9.1 features improve employee efficiency, while increasing service performance to customers.
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