Company C Initiatives Focus on Service
Larry Thomas -- Furniture Today, February 22, 2010
Company C is enhancing its wholesale customer service this year with several new initiatives, including extended hours.
A designer and manufacturer of area rugs, bedding and home furnishings, the company new customer service schedule is Monday through Friday from 8:30 a.m. to 7 p.m. and Saturday from 8:30 a.m. to 5 p.m.
In addition, Company C has instituted its first on-call team to assist customers in the early morning and late evening hours.
The company has also made recent improvements to its website, www.companyc.com, including: a complete design overhaul for easier navigation and increased brand awareness; wholesale customer access to real-time inventory availability; online order entry, including viewing history and specifying drop shipments; shipment tracking; access to important business documents; option to download marketing aids, including ready-made print ads and in-store signage; and link to selling tools, such as the furniture draping customization tool and the Icovia room planner.
“We want to provide an enjoyable and effortless buying experience for our wholesale customer in turn creating an even more enjoyable shopping experience for the end consumer,” said Kristine Scotto, vp of sales and marketing.
In addition to in-house improvements, the company has been actively engaging with customers on its Facebook page and Twitter account and through its blog: Colorful Conversations.
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