Consumer Reports ranks Tempur-Pedic tops again
July 10, 2012-- Furniture Today,
YONKERS, N.Y. — Specialty sleep brands and factory-direct operators received the highest reader satisfaction scores in the latest mattress ratings released by Consumer Reports.
The consumer products review publication said Tempur-Pedic was the top-rated mattress brand, followed by Original Mattress Factory, a factory-direct operation; Sleep Number (Select Comfort); Ikea and Denver Mattress, another factory-direct.
The top five retailers, in order of readers' overall satisfaction scores, are Original Mattress Factory, Costco, Denver Mattress, Sleep Train and Sleep Number.
The ratings are similar to those published by Consumer Reports three years ago. Here are the just-released lists, in order of how the were companies ranked.
Mattress brands: Tempur-Pedic, Original Mattress Factory, Sleep Number (Select Comfort), Ikea, Denver Mattress, Simmons, Spring Air, Kingsdown, Serta, Sealy and Stearns & Foster.
Stores: Original Mattress Factory, Costco, Denver Mattress, Sleep Train, Sleep Number (Select Comfort), Ikea, Macy's, Mattress Firm, Sears, Sam's Club, American Mattress, Mattress Warehouse, Mattress Giant, Mattress Discounters and Sleepy's.
Spring Air, last among the 10 mattress brands rated in 2009, moved up to No. 7 on this year's list.
On the retail side, some big names are also far down the list. Sleepy's, for example, maintains its position at the bottom of the retail list.
Consumers Reports said the mattress-brand ratings are based on 12,557 responses about mattresses purchased new between 2007 and June 2011. It said the retail ratings are based on 5,821 shopping experiences at walk-in retailers between 2009 and June 2011.
"Findings reflect the experience of our subscribers but not necessarily those of the general population," Consumer Reports said in its report, published in its August 2012 issue.
The company said the results came from a survey done by the Consumer Reports National Research Center.