Zenith Global hires Adams as CSM
December 20, 2013,
In her new post, Adams will be responsible for day-to-day management of the customer service team, which handles delivery rescheduling, tracking and tracing of shipments, claims, freight transfers and proof of delivery.
She reports to Michael Echerd, chief operating officer.
Most recently, Adams was manager of process excellence for Charlotte, N.C.-based Polymer Group. Earlier, she was the company's group customer service manager, and also worked as customer service and logistics manager for GreCon Dimter Inc., in Connelly Springs, N.C.
"We maintain a very high commitment to customer care, and so we sought out a process driven leader who truly understands world-class customer service," said Zenith President Jack Hawn. "We're delighted to have Donna on board because she has what it takes to work across our organization to resolve complex challenges and to coach our team on being even more effective, customer-focused service providers."
Zenith is a specialized furniture carrier and third-party logistics provider devoted to the home furnishings industry. The company owns and operates a truck fleet, and has more than 3.5 million square feet of warehouse space in nine states.