How not to treat furniture store customers
February 27, 2014,
WILMINGTON, Del. — Delaware's attorney general has fined the Amish Mill furniture store here $23,000, alleging it committed consumer fraud and punished customers with fees when they called to check on orders or posted negative reviews online.
Attorney General Beau Biden filed an administrative complaint through his consumer protection unit against owner Michael Wharton after receiving numerous complaints from customers, who claimed they waited months past the promised delivery dates for their items.
Customers also testified that hidden fees included $5.99 charges if they called to check on delivery status or $85 for posting negative comments online, according to a release from Biden's office.
An administrating hearing officer found Wharton had committed 23 violations of the state's Consumer Fraud Act. He must pay $1,000 per offense, the AG said.