C&B using Descartes for delivery

By Furniture Today Staff -- Furniture Today, October 19, 2008

WATERLOO, Ontario — Retailer Crate & Barrel has chosen to use software from Descartes Systems Group to support about 80% of its delivery volume, according to Descartes.

Northbrook, Ill.-based Crate & Barrel is using Descartes' On-Demand Routing and Visibility software, giving real-time access to delivery information. The hosted solution eliminates the need for Crate & Barrel to install software at every site or continually update maps as it expands to new markets.

Most Crate & Barrel deliveries are handled by third-party carriers.

Descartes said the software helps Crate and Barrel capture information and report on its delivery operations. This enables more effective management of the customer experience.

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