• David Perry

Consumer Reports gives online mattress retailers high scores

Inability to try before buying isn't a big deal, CR says

YONKERS, N.Y. — Online mattress retailers Casper and Tuft & Needle, which have generated a buzz in the mattress industry with their catchy marketing messages, received high scores in the updated mattress ratings published by Consumer Reports in its May 2015 issue.

In its first rating of the models offered by those companies on their websites, Consumer Reports was impressed with each company’s offerings. The Tuft & Needle Ten was rated No. 3 among the 18 memory foam beds rated, surpassed by only Serta and Spring Air models. And the Casper 10-inch model was rated No. 4 on the list.

Footnotes with those ratings note that the Casper bed includes a latex-foam layer and that the Tuft & Needle bed is “made of foam but not memory foam.”

Consumer Reports discusses the issue of buying beds without being able to lie on them first.

“We usually advise you to lie on any mattress you’re considering for at least 15 minutes,” the magazine writes. “But because warehouse clubs display mattresses standing up and websites offer only pictures and descriptions, you need to rely on those companies’ return policies. And from our research, buying from them is fairly low risk.”

The magazine says of Costco: “This warehouse club received the second-highest satisfaction score from readers in our survey of subscribers’ experiences with mattress stores. Costco doesn’t say outright what its return policies are for mattresses, but from what we can tell, the company aims to satisfy and won’t charge for shipping and handling if you contact them within a reasonable period of time, such as a few months after the purchase.”

The Spring Air Back Supporter Natalie, rated No. 2 on the memory foam list, is available at Costco, the magazine writes. Two other beds sold at Costco are also on the memory foam list.

Consumer Reports notes that Casper’s customers can try out a bed at the Casper Apartment in New York City. And it says that customers get 100 nights to decide whether to keep the company’s one mattress (offered in six sizes). “If not,” Consumer Reports continues, “Casper will let you exchange or return it for your money back with no restocking or other fees. Shipping is free, too.”

The magazine says that Tuft & Needle customers can try the company’s two models at its showroom in Phoenix, and notes that Tuft & Needle offers a 30-night trial period. It writes: “No mattresses actually go back to the company; instead, you’re asked to donate it to a charity and show the seller the receipt for a full refund — or full credit toward an exchange. (If no charity is nearby, the company will arrange to have the mattress picked up.)”

And the magazine singles out Costco, Casper and Tuft & Needle in its main story. It writes: “Now great mattresses — at great prices — can be found at Costco and online sellers such as Casper and Tuft & Needle. Not only are those companies lower-pressure — no pushy salespeople — but their prices are often gentler than you’d expect. And though you can’t try out mattresses at a warehouse club or website, those sellers’ return policies don’t penalize you for changing your mind.”

David PerryDavid Perry | Executive Editor, Furniture Today
dperry@furnituretoday.com

Hi, online readers. I'm David Perry, executive editor of Furniture/Today, and the writer on the mattress beat. Get my musings on mattresses on our web site and on my Twitter feed. And let me know what you would like me to write about in the wonderful world of mattresses.

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