Martin Home Furnishings now has Customer Satisfaction Department
Thomas Russell -- Furniture Today, September 12, 2011
SAN DIEGO — Case goods importer Martin Home Furnishings has made a small change in the name of its customer service department that it hopes will yield big dividends in customer experience.
The department is now called the Customer Satisfaction Department, a change inspired by Debbie Jenkins, company credit and customer satisfaction manager. The goal is to improve response times to customer inquiries and thus improve the level of attention given each customer, she said.
"We don't just provide service, we are committed to providing the highest level of customer satisfaction, and we want our name to reflect this," Jenkins said in a statement.
Members of the Customer Satisfaction Team will respond to a customer inquiry within two hours of the initial contact, officials said. Team members can be reached by phone, fax or e-mail, and the contact information is available at the company website, www.martinfurniture.com, as well as on hangtags on Martin products.
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