• Clint Engel

Conn’s nearly back up to speed after Harvey

Will match up to $200K in donations to support storm victims

THE WOODLANDS, Texas — Conn’s, the furniture, electronics and appliance retailer based in this Houston suburb, said all but two of 23 stores it closed during Hurricane Harvey have reopened for business.

The Top 100 company closed the stores and its distribution and service centers in Beaumont and Houston and its Beaumont corporate office but kept The Woodlands and San Antonio corporate offices open to support store, credit and collection and customer service operations at location off Harvey’s path.

All offices and all but two showrooms have reopened. Conns said to date it has lost about 100 store days of business between Aug. 25, when Harvey made landfall, and Friday. But it noted that’s better than the 134 days lost to Hurricane Rita in 2005 and 144 lost store days during and after Hurricane Ike in 2008.

“I want to thank our employees for their exceptional dedication and desire to start serving our customers in their time of need,” Norm Miller, chairman and CEO of the 116-store company, said in a statement Friday. “Our advanced planning, resilient infrastructure and the determination of our staff has enabled the business to minimize the impact of this terrible event.”

Conn’s also said it match dollar-for-dollar every donation from customers, employees and partners up to $200,000, directing the funds to local organizations and charities most in need, “as well as to employees who have lost so much.”

The retailer is supporting a number of activities on the ground through its Conn’s Cares program, which initially will launch of a Toy and Book Drive to support children affected by the hurricane, it said.

“As a Texas-based business with a meaningful presence in Houston and Beaumont, we have seen firsthand how Hurricane Harvey has affected our customers, employees and communities,” Miller said. “We stand by to provide support to those in need from the tragic effects of this historic natural disaster.”

Conn’s said will provide more information and analysis about the impact of Harvey when it reports second quarter fiscal year results Sept. 7.

Clint EngelClint Engel | Senior Retail Editor, Furniture Today
cengel@furnituretoday.com

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