• David Perry

Customatic spends $1 million to boost customer service

NATICK, Mass. – Customatic Adjustable Bedz has invested $1 million to modernize its customer care service program to address all service issues, the company said.

The company’s new Platinum Elite Customer Service complements its stable of products with top-notch, 24/7 access to Customatic-trained service techs for solutions 364 days a year, officials said.

The new initiative accentuates the company’s mission to provide greater value to its dealers along with its aggressive product pricing, officials said.

The Platinum Elite program is supported by the company’s recent rollout of a network of dedicated field service technicians trained to provide service for Customatic’s line of adjustable foundations. The new program elevates the standard for service in the industry by providing solutions for the common complaints regarding customer service platforms. Standout highlights include live-call answering, no hold time and in-home service when needed within three days, the company said.

“Our Platinum Elite Customer Service solidifies Customatic as the industry leader in customer care, service and support,” said Phil Sherman, president at Customatic Adjustable Bedz. "We’ve eliminated the frustrations we’ve all had with customer service to deliver a much more positive experience.”

David PerryDavid Perry | Executive Editor, Furniture Today

Hi, online readers. I'm David Perry, executive editor of Furniture/Today, and the writer on the mattress beat. Get my musings on mattresses on our web site and on my Twitter feed. And let me know what you would like me to write about in the wonderful world of mattresses.

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