Letter to editor: Shame on FBI board
Furniture Today Staff -- Furniture Today, October 14, 2013
I have been with Louis Shanks for 53 years and I am writing my first letter to Furniture/Today in response to your article published in the Sept. 30 issue ("Where FBI went awry; company lost focus on products, people").
The furniture business is not rocket science, just common sense. There are many things that make a company prosper: Location, service, staff, advertising, display, product niche and on and on. But, the number one thing that drives its success is product. The number two thing that drives its success is product and the number three thing that drives its success is product. Everything after that is just an additional asset. If you have the best hamburger in town, people will drive long distances to get it, sit on a hard bench to eat it, wait in a long line for it and put up with bad service. Folks outside of the industry don't understand that and don't even know what good product looks like.
Shame on the FBI board for letting its management destroy some great companies and worse than that, damage its employees. What people do to themselves they can usually recover from, but what they do to other people is harder to erase. I wish you would publish a list of the board members and their backgrounds that made them eligible for such destruction. It might protect others from the same fate in the future.