The topic du jour is your investment in your people-specifically the investment that impacts my business-training. SOLID, CONTINUOUS SALES training-not product training, not operational training.

I am going to let you know what I hear from many retailers that I speak with on a daily basis around our country because I am worried about what this means for the future of the two biggest assets of your business-your people and your customers. I am going to lay out the excuses I hear for not investing in training and ask you to take these statements and apply them to other consumer goods categories-cars, clothing, electronics, etc.

After you read these, ask yourself, "Would any of these other business categories be able to maintain viability as retailers if this was their mindset?"

Here goes:

1. "Business is ...Read More