Give Ashley Furniture An "A" For Attitude
If you sell furniture, at some point you’ve probably heard a consumer compare buying furniture to having root canal without a sedative.
In fact, with perception being reality, many consumers will tell you that people who sell furniture are right up there (or down there) with used car salesmen.
However, an item that Google picked up today sends a signal that not everyone who sells furniture is a rotten apple.
Google picked up a plea for help that a consumer had sent the St. Petersburg Times. It seems that a little over a year ago, the consumer had purchased a leather lounge chair at an Ashley store. As luck would have it, a short time after the one-year warranty had expired, the customer noticed that the leather was peeling from the back of the chair.
You can read the story here: http://www.tampabay.com/features/consumer/article988783.ece
The consumer said she wrote to the store and to headquarters but was getting nowhere.
The newspaper, acting on the consumer’s behalf, contacted Ashley’ corporate office and reported that Carrie Timp, a staff member at the corporate office supplied a “positive and timely response.”
While noting that the one-year period had elapsed, Timp apologized for the problem and said that, “in the interest of custoemer service, we are willing to offer the customer a store credit to re-select a different recliner.”
Hats off to Timp and Ashley for doing the right thing.
In this day and age of being able to find anything online, no good deed–or bad– will go or unnoticed.
John commented:
Yes, lets applaud Ashley for doing their Job (no sarcasm intended). Do you have any idea how many companies out there don't do the right thing these days? It sounds to me like the company not only did their job, they went beyond by assisting this person out of warranty.
Try contacting the company that made your car for assistance past the warranty, let me know how it goes.
anna commented:
I purchased a brown leather loveseat and recliner from ashleys 2 years ago. It is now peeling and turning orange. I also purchased the $339.00 warranty. When i called the warranty company they told me it was a "manufacturer defect" and that its not covered.And when i called the store they said the manufacturer's warranty is only for one year. So now my 3,000 furniture is peeling and theres nothing i can do about it.
tony commented:
the fatty rear should never sit on a Leather couch, the ASS JUICE from her rear burned the Leather--retail customers suck ass, low-life's...all you bastards
Nomar Highpoint commented:
Ray, sounds like a BIG butt kiss to me. These guys sell disposable furniture. Usually last about 2 weeks. Why don't you talk about something really important.
Billie Furrh commented:
I was not treated as well by the store in Tyler, Texas. The recliner I bought in tyler, Tx. store was too hard to operagte for us. We are 75 & 80 years old. The store refused to refund the money. they offered a store credit (which I did not need,but wanted tocharge 130.00 to return it. I had picked the chair up and also returned it 1 wk after purchase. I am very upset at this co.45ksx
Furniture MFG commented:
Hats off to Ashley Furniture?????
Perhaps if they had sold quality furniture in the first place, they wouldn't have to be replacing a leather chair after only 1 year. This is what is wrong with the furniture industry...We no longer promote quality. I am very disappointed in this blog!
Jim Green commented:
You are so right, Ray. From a practical standpoint, I suggest to retailers all the time that if there is the slightest question of whether a customer has a valid complaint to go with the customer. Sometimes, even if the customer doesn't have a valid claim. The retailer does not have the ability to explain their denial of action to satisfy the customer to the multitudes of people that the disgruntled customer will tell. In all likelihood none of those folks will ever enter the showroom after hearing a one-sided argument. I think retailers sometimes can win battles and lose wars by adhering so rigidly to their policies.
!!!!! commented:
Let's all applaud Ashley for doing their job. Hope you can smell the sarcasm. What's so special about selling a piece of junk then giving a credit to buy another piece of junk. Service to a paying customer should be expected. The leather peeling off the back of recliner in the first place is what your article should be focused on. Good try. Not impressed.
? commented:
Shouldn't the real question be - why did the leather peel in the first place?
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